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Pla­net Labs Ger­many GmbH

Pla­net designs, builds, and ope­ra­tes the lar­gest con­stel­la­tion of ima­ging satel­li­tes in history. This con­stel­la­tion deli­vers an unpre­ce­den­ted data­set of empi­ri­cal infor­ma­tion via a revo­lu­tio­nary cloud-based plat­form to decision-makers in com­mer­cial, envi­ron­men­tal, and huma­ni­ta­rian sec­tors. We are both a space com­pany and data com­pany all rol­led into one.
Custo­mers and users across the globe use Pla­net's data and machine lear­ning-powe­red ana­ly­tics to deve­lop new tech­no­lo­gies, drive reve­nue, power rese­arch, and solve our world’s toughest chal­len­ges.
As we con­trol every com­po­nent of hard­ware design, manu­fac­tu­ring, data pro­ces­sing, and soft­ware engi­nee­ring, our office is a truly inspi­ring mix of experts from a variety of domains.

Work­ing Stu­dent, Global Cus­tomer Suc­cess

Wel­come to Planet. We believe in using space to help life on Earth.

Work­ing field:

Tasks and Respons­ib­il­it­ies:
Sup­port the Global Cus­tomer Suc­cess (GCS) team in:
  • pro­duce timely solu­tions accord­ing to cus­tomer needs and object­ives
  • man­age orders and deliv­er­ies
  • sup­port the GCS team in man­aging research pro­gram requests
  • com­mu­nic­ate with cus­tom­ers and busi­ness part­ners to ensure over­all cus­tomer sat­is­fac­tion
  • provid­ing cus­tomer sup­port to sales part­ners and dir­ect cus­tom­ers
  • work­ing closely with col­leagues from other depart­ments to resolve pro­ject and/or cus­tomer related issues
  • con­trib­ut­ing to the suc­cess­ful exe­cu­tion of major con­tracts

Require­ments:

Must-Haves:
  • Basic know­ledge or strong interest in remote sens­ing or/and GIS industry
  • Enrolled in a Bach­elor/Mas­ter degree course for another year
  • Any rel­ev­ant work or intern­ship exper­i­ence in the field of GIS/ remote sens­ing or cus­tomer sup­port
  • Flu­ent in writ­ten and spoken Eng­lish
  • Tech savvy: able to learn new soft­ware without much instruc­tion
  • Self-starter who works on own ini­ti­at­ive with strong com­mu­nic­a­tion skills
  • Highly organ­ized, able to pri­or­it­ize and work under tight dead­lines
  • Team-player with strong inter­per­sonal skills

Nice to have:
  • Know­ledge of data­base man­age­ment tools
  • Exper­i­ence with CRM Soft­ware like Sales­force.com

What we of­fer:

Bene­fits
  • Plenty of room for per­sonal growth and pro­fes­sional devel­op­ment
  • A highly tal­en­ted, pas­sion­ate and inter­na­tional team that revo­lu­tion­izes the space industry
  • A mod­ern work­ing envir­on­ment with flex­ible work­ing hours
  • Free drinks, veget­ables, fruits and snacks, plus com­pany lunch
  • Addi­tional hol­i­days & volun­teer­ing time off

How to ap­ply:

Please apply to:
Nico Bernhard, nico.bernhard@planet.com or via this link:
https://boards.greenhouse.io/planetlabs/jobs/1835437