Corning Optical Communications GmbH & Co. KG
With more than 160 years of science and engineering knowledge, Corning Incorporated creates keystone components for high-technology systems in consumer electronics, mobile emissions control and life sciences. Our Optical Communications segment delivers connectivity to every edge of the network, from optical fiber, cable, hardware and equipment to fully-optimized optical solutions.
Provide technical support, training and presentations of Corning products directly to end customer, installer, or distribution partners
Advise customers (internal or external) about products and their use in various applications. Must be able to explain benefits and determine detailed list of part numbers required for a system solution
Communicate technical advantages/applications of Corning products to customers
Create datasheets and technical papers as needed.
Provide pre-sales customer support including product recommendation, system design, system installation training and testing
Provide after-sales support for customer including installation advice and troubleshooting at customer site. Also includes assisting quality department in cases of Customer Feedbacks/RMAs
Provide system solutions including Bill of Materials and drawings based on customer requirements in order to fulfill customer RFIs (request for information).
University Engineering Degree
2 + years experience in Telecom
Strong computer skills (MS Windows based: Power point, Word, Excel, Visio)Strong English writing and speaking skills for interaction with customer and internal communication
Excellent German and English language skills, any other language is a plus
Ability to convey technical, complex ideas to highly technical customers/colleagues or equally less technically inclined customers/colleagues
Ability to present/give training comfortably and confidently in front of groups from 10-50 people
Good hand skills: basic mechanical /troubleshooting/ repair skills
Ability to listen to customer and work with difficult customers patiently in order to understand their needs and resolve their problems
40% of travelling (EMEA region)
What we offer:
We offer you an excellent opportunity in an attractive international environment with dedicated and experienced team. You can be part of a global innovative company.