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nok UG (haf­tungs­be­schränkt)

nok enables brands to sus­tain­ably offer instant home try­outs to con­sumers at scale. Home try­outs include instant deliv­ery, no money down, an option to buy, and return pickup.

We have cre­ated the world's fast­est city-level cir­cu­lar sup­ply chain, able to dis­trib­ute 100 product units to 1,400 homes/offices in only 2 months, allow­ing 4,500+ poten­tial cus­tom­ers to try the products hands-on in their own homes. The res­ult­ing word-of-mouth repu­ta­tion affects thou­sands of people, lead­ing to higher and quicker sales across all chan­nels.

We have turned the reverse logist­ics sup­ply chain into a mar­ket­ing machine. One that gives equipped brands a com­pet­it­ive advant­age. A third of all items bought online are being returned because con­sumers want to try products like they own them before com­mit­ting long-term. nok is the first com­pany to sus­tain­ably lever­age this beha­vior. We are cur­rently act­ive in Europe and the United States. As we grow, we’re con­stantly look­ing for top tal­ent to com­ple­ment and sup­port our highly motiv­ated team in Ber­lin!

Work­ing Stu­dent (m/f/x) - Oper­a­tions

Work­ing field:

YOUR RESPONS­IB­IL­IT­IES:

As a work­ing stu­dent in our oper­a­tions team, your ulti­mate goal is to ensure the highest level of user sat­is­fac­tion while main­tain­ing high oper­a­tional effi­cien­cies. You will be respons­ible for man­aging the areas and pro­cesses around logist­ics, pay­ments, invent­ory and risk man­age­ment while provid­ing a top-level cus­tomer exper­i­ence. Some more spe­cific tasks:

  • Lead the order man­age­ment pro­cess, ensur­ing the timely product deliv­ery and high ser­vice qual­ity
  • Ensure the try-out products are in per­fect con­di­tion before they’re delivered to users
  • Care­fully mon­itor the Busi­ness Intel­li­gence KPIs and ensure oper­a­tions run smoothly on sourcing, deliv­er­ies, main­ten­ance and sales
  • Map and sys­tem­at­ic­ally find ways to improve our pro­cesses and sim­plify oper­a­tions without com­prom­ising cus­tomer exper­i­ence and ser­vice qual­ity
  • Deal with any cases of fraud, dam­ages or theft and take care of the insur­ance pro­ceed­ings
  • Take care of admin­is­trat­ive tasks such as office man­age­ment and basic pre­par­a­tions for account­ing pur­poses

Require­ments:

YOUR PRO­FILE:

  • You are flu­ent in Eng­lish and ideally in Ger­man
  • You have a valid driver’s license
  • You have rel­ev­ant exper­i­ence in a cus­tomer ser­vice and/or oper­a­tional role
  • You’re pas­sion­ate about tech and often the go-to-per­son for oth­ers run­ning into tech­nical dif­fi­culties with their products
  • You're pro­cess- and detail-ori­ented and find cre­at­ive ways to over­come prob­lems
  • You're pro­act­ive and fully believe in learn­ing by doing to con­front new chal­lenges and grow as a per­son
  • You appre­ci­ate an inde­pend­ent but highly col­lab­or­at­ive way of work­ing with a lot of respons­ib­il­ity from day one

What we of­fer:

  • Respons­ib­il­it­ies and mak­ing your own decisions from day 1
  • A small team of highly skilled young indi­vidu­als
  • An office loc­a­tion right in the heart of Ber­lin
  • End­less cof­fee sup­ply

How to ap­ply:

Please send your CV and cover let­ter to: beate@nokbrands.com